How can we help?

Sign-in and email confirmation

Open the latest confirmation email and select Open Kelquo. Make sure the app is installed on that device. If the link has expired, request a new email in the app.

If you forgot your password, use the password-reset option on the sign-in screen. Contact us if you still can’t access your account.

Report a concern

Use the report or block controls in the app for a profile or conversation. For help with a report, email support with enough detail for us to identify the issue.

If someone is in immediate danger, contact local emergency services. Kelquo support is not an emergency service.

Privacy and account deletion

Open your profile’s privacy controls to find account deletion. Deletion permanently removes your account; signing out does not delete it.

If you can’t access the app or deletion fails, follow our account-deletion request instructions.

Help us troubleshoot

• Your device model and operating-system version
• The Kelquo app version, if available
• What happened and the steps that led to it
• A screenshot with private information hidden

Never send your password or verification codes.